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« on: January 09, 2023, 01:45:22 PM »
Hi there,
We've seen this issue one other time in the years we've offered the TV and the same converter, so this issue is difficult to narrow down. The syncing issue must be happening during conversion from the app, but given that this isn't a consistent issue we'd like to recommend using a different computer if you are able. If a different computer can convert the videos without a syncing issue we might be able to resolve the underlying issue. Can you send one of your mp4 and converted tsv videos so that I can convert it here to see if I can replicate the issues on my windows 10 desktop?
How out of sync is the audio with the video? Does it get worse over time?
Cheers,
Réna